With experience in implantation and management of the most diverse environments of service and support to the users, Kolling, through the system Kolling SGTI, offers to its customers a complete solution of calls control via WEB, with complete management of the service level.

We offer our customers:

• Service in 1st, 2nd and 3rd levels (Remote and Local);
• Possibility of 24X7 service;
• Resources of contingency for continuous support;
• Reduction of costs in the maintenance and management of the infrastructure;
• Elimination of large organizational structures;
• Improvement in the processes with productivity increase;
• Management Reports for supporting decision making processes;
• Analysis of historical data enabling continuous improvements;
• Activities with SLA (Service Level Agreement);
• IMAC (Installation, Movement, Upgrade and Customization of equipment);
• Attention to the necessities of the customer, adapting the processes and procedures to the service;
• Management software adherent to the necessities of the customers;
• Seriousness in the recruitment, election, training and operation of its call center;
• Documentation of the processes and procedures;