Kolling offers the most complete IT infrastructure solution to its Customers, having as its main objective in this segment the activities of projecting, installing and providing maintenance in the most diverse existing technological facilities.

This division of services is segmented in three departments, as follows: areas of administration of servers, telecommunications and structuralized cabling.

Administration of servers
This department makes use of a technical team skilled in diverse platforms, with hundreds of applications and tools, for the 24x7 service of your servers.

Our team offers to your company the tranquility of the management and administration of your servers, offering advisory services on new market technologies, adopting methods, widely spread techniques and tools.

We offer our customers:

• Contingency resources for continuous support
• Consolidation of servers, trying to reduce costs, to facilitate the management, to increase the trustworthiness and to build an agile infrastructure.
• Continuous update of the Servers management plan in the architectures of information, systems and techniques;
• Installations and updates of hardware, software and firmware;
• Support to the operational systems used by the customer;
• Implementation and customization of security policies;
• Registration of occurrences that enable the analysis for performance optimization;
• Creation and update of a Knowledge Basis, with procedures carried out in problems already solved, aiming at equating the calls with greater rapidity and efficiency, ensuring less time of solution;
• Customize the technological environment within the necessities;
• Contingency plans;
• Support to the customer for a consistent “Investments Policy” in IT, with reduction of costs;
• Program of qualification of the personnel;
• Management of the resources, enabling responsibilities towards the services providers (co-responsibility);
• Services and Projects for Servers;
• Documentation of the processes and procedures.

Telecommunications
The solutions offered by Kolling Telecom are completely focused on offering services for optimizing nets of data, voice and image.

The telecom team has been adding greater competitive value to its customers throughout the years, with the study of costs reductions in telecommunication, without excusing the quality in the service and the level of service.

We offer our customers:

• Possibility of 24X7 service;
• Analysis and management of the infrastructure of telecommunications aiming at costs reductions, quality in the service and continuous improvements through the identification of vulnerabilities;
• Integration of Voice over the net of data;
• Use of technologies that are more suitable to the demands;
• Analysis of the billing reports;
• Remittance of the calls statements for the users and analytical reports for the managers;
• Projects of nets of data, voice and image;
• Documentation of the processes and procedures.

Structuralized cabling
Aiming at establishing towards the customer the best solution in cabling, Kolling comes, through technical visits (pre-site) and with a methodology of work of its own, to develop an execution project, presenting and discussing the solutions internally in meetings of critical analysis, before submitting the technical work plan to the Customer’s approval.

Currently, we can count on the main market leaders in connectivity such as: Furukawa, Nexans, Ortronis, Avaya, Panduit, AMP and PLP.

Always looking for the most advanced technology with high quality at low costs, our technical team strictly follows EIA, AUNT and ABNT norms.

We are always bringing our technicians up to date in what is newest in technology in the market, guaranteeing your investment and the certification of our works. Check it with our Customers.

VoIP
Kolling is specialized in VoIP, and brings solution of high adherence to your necessity. With that, the costs of telecommunications and connectivity are reduced and the availability of the communication systems is increased.

Our technical team is skilled to determine and evaluate the necessities and to support you in the definition and execution of the best solution for your organization.